Return & Refunds

Intro

We stand behind our products. This page explains warranty coverage, exclusions, and the quick steps to request a return, repair, or replacement. Need help? Email support@sunsirhome.com

Quick facts

•Warranty period: 12 months from delivery (unless stated otherwise).

•Typical turnaround: 7–21 business days after we receive the item for inspection.

•How to start: Email support@sunsirhome.com with Order No., model, photos and issue description.

1. Warranty Overview

Covers manufacturing defects in materials and workmanship under normal use. We will repair, replace parts, or replace the product at our discretion.

2. What’s Not Covered

•Misuse, accidents, abuse, unauthorized repairs or modifications.

•Consumables (e.g., filters, batteries) unless otherwise specified.

•Cosmetic wear (scratches, dents) unless due to manufacturing defect.

•Damage during transit if the carrier is responsible (file claim with carrier).

3. Return & RMA Process

1. Contact Support: Email support@sunsirhome.com with Order No., product model, clear photos and a short description.

2. Diagnosis: We confirm coverage and issue an RMA number if applicable.

3. Ship: Pack securely and ship to the address we provide (follow packing instructions). We may cover return shipping for approved warranty claims.

4. Evaluation & Resolution: After inspection we will repair, replace, or refund. Typical processing time: 7–21 business days after we receive the item.

Tip: Use subject line: RMA Request — Order #12345 — Model XYZ to speed processing.

4. Returns (Non-Warranty) & Refunds

•Change of mind / wrong model: Return requests within 30 days of delivery may be accepted after inspection. Items must be unused and in original packaging. A restocking fee (typically 10–20%) may apply.

•Refund timeline: Refunds processed within 7–14 days after inspection; refunded to the original payment method.

5. How to Prepare a Return

•Back up any user data (if applicable).

•Remove personal accessories and clean the item.

•Include proof of purchase and the RMA number inside the package.

•Follow our packing instructions to avoid transit damage.

6. Contact & Support

•Email: support@sunsirhome.com

•Support Hours: Mon–Fri 09:00–18:00 (local time)

7. FAQ (short)

Q: How long is the warranty?

A: 12 months from delivery unless noted otherwise.

Q: Do I pay for shipping?

A: Depends — warranty repairs may include return shipping; non-warranty returns are usually buyer-paid.

Q: How is the refund issued?

A: Refunds go to the original payment method within 7–14 days after inspection.