​Fast, reliable worldwide shipping. Orders are processed in 1–3 business days. Choose Standard, Express, or Freight based on size and urgency. Tracking is provided for all shipments.

1. Shipping methods & carriers

• Standard Shipping — economical option with tracking (e.g., ePacket, China Post Air Mail).
• Express Shipping — fast delivery (typically 3–7 business days) via DHL / FedEx / UPS.
• Specialized Logistics (Freight) — LTL/FTL or overseas-warehouse delivery for large or heavy shipments. For pallet/containers please contact sales for a quote and scheduling.

2. Processing time

• Orders are processed within 1–3 business days after payment confirmation.
• If stock shortages or customs documents delay shipment, we will notify you by email.

3. Delivery time estimates

• Express: 3–7 business days.
• Standard: 7–15 business days.
• Remote areas: delivery may take longer.
  You’ll receive a tracking number and a tracking link once the order ships.

4. Shipping costs

• Shipping cost is calculated from weight, dimensions, and destination.
• Free shipping may apply for orders over a set threshold (e.g., $50) to selected countries.
• Expedited/express shipping carries an additional fee.

5. International shipping & customs

• We prepare customs paperwork to help clearance.
• Import duties and taxes are the buyer’s responsibility.
• Please ensure your shipping address and contact information are accurate to avoid delays.

6. Order tracking & notifications

• Real-time tracking is available via the provided tracking number.
• We send notifications at key stages: dispatch, customs clearance, and out for delivery.

7. Shipping problems & support

• Lost or damaged goods: Report within 14 days of delivery for assistance.
• We recommend cargo insurance for high-value items.
• Common causes of delay: weather, customs processing, or carrier issues — contact support for updates.

8. Returns & refunds

Return shipping is generally the buyer’s responsibility, unless the error is on our side.

See our Return Policy for full details.

We stand behind our products. This page explains warranty coverage, exclusions, and the quick steps to request a return, repair, or replacement. Need help? Email: support@sunsirhome.com

Quick facts

• Warranty period: 12 months from delivery (unless stated otherwise).
• Typical turnaround: 7–21 business days after we receive the item for inspection.
• How to start: Email support@sunsirhome.com with Order No., model, photos and a short description of the issue.

1. Warranty overview

Covers manufacturing defects in materials and workmanship under normal use. Depending on the issue we will repair, replace parts, or replace the product at our discretion.

2. What’s not covered

• Misuse, accidents, abuse, or unauthorized repairs/modifications.
• Consumables (e.g., filters, batteries) unless specifically stated.
• Cosmetic wear (scratches, dents) unless caused by a manufacturing defect.
• Damage during transit if the carrier is responsible — file a claim with the carrier.

3. Return & RMA process

1. Contact Support: Email support@sunsirhome.com with Order No., product model, clear photos, and a short description.
2. Diagnosis: We confirm coverage and issue an RMA number if applicable.
3. Ship: Pack securely and ship to the address we provide (follow packing instructions). We may cover return shipping for approved warranty claims.
4. Evaluation & Resolution: After inspection we will repair, replace, or refund. Processing time: 7–21 business days after we receive the item.

Tip: Use this subject line to speed processing:
RMA Request — Order #12345 — Model XYZ

4. Returns (non-warranty) & refunds

• Change of mind / wrong model: Return requests within 30 days of delivery may be accepted after inspection. Items must be unused and in original packaging. A restocking fee (typically 10–20%) may apply.
• Refund timeline: Refunds processed within 7–14 days after inspection; refunded to the original payment method.

5. How to prepare a return

• Back up any user data (if applicable).
• Remove personal accessories and clean the item.
• Include proof of purchase and the RMA number inside the package.
• Follow our packing instructions to avoid transit damage.

6. Contact & support

• Email: support@sunsirhome.com
• Support hours: Mon–Fri 09:00–18:00 (local time)

7. FAQ (short)

Q: How long is the warranty?
A: 12 months from delivery unless noted otherwise.

Q: Do I pay for shipping?
A: Depends — warranty repairs may include return shipping; non-warranty returns are usually buyer-paid.

Q: How is the refund issued?
A: Refunds go to the original payment method within 7–14 days after inspection.