These Terms of Service (“Terms”) govern your use of our website [www.sunsirhome.com], products, services, and any associated content (collectively, the “Services”) provided by Sunsir Electric Appliances Co., Ltd. (“we”, “our”, “us”). By accessing or using our website, purchasing our products, or using any of our services, you agree to be bound by these Terms.

If you are a business customer or consumer customer, please review the applicable sections. These Terms cover both B2B (Business-to-Business) y B2C (Business-to-Consumer) transactions.

1. General Terms of Use

1.1 Acceptance of Terms

By using our Services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must stop using our website or Services immediately.

1.2 Eligibility

To use our Services, you must:

• Be at least 18 years of age (or the legal age in your jurisdiction).
• If you are a business, you represent that you are legally authorized to act on behalf of your organization.

2. Use of Website and Services

2.1 Acceptable Use

You agree to use our website and Services only for lawful purposes, and you must not:

• Violate any local, state, or international laws.
• Engage in activities that harm the performance, security, or availability of our Services.
• Distribute harmful software or data via our platform.

2.2 Restrictions on Use

You may not copy, reproduce, distribute, or otherwise use the content of our website without written consent from us, unless such use is in compliance with fair use principles.

3. Product Information and Availability

3.1 Product Descriptions

We make every effort to ensure that product descriptions, specifications, and images are accurate. However, minor differences may occur due to production or screen resolution limitations.
We do not guarantee that all products will be available at all times.

3.2 B2B Orders

Business customers are responsible for verifying product specifications before placing an order. By submitting a B2B order, you agree to the agreed terms and prices in your contract.

3.3 B2C Orders

Consumer customers may place orders directly via our website. We reserve the right to refuse or cancel any order, including orders that appear to be fraudulent or unauthorized.

4. Orders and Payments

4.1 B2B Orders

For B2B transactions, pricing, payment terms, and delivery schedules will be governed by the separate agreement or contract between the business customer and us.
Orders will not be processed until full payment or credit terms are agreed.

4.2 B2C Orders

For B2C transactions, payment must be made at the time of purchase through approved payment methods (e.g., credit cards, PayPal, or other payment gateways).
Prices are displayed in USD and may exclude shipping, taxes, and customs duties, which will be calculated during checkout.

5. Shipping and Delivery

5.1 B2B Shipping

Shipping for B2B customers is subject to contractual agreements. Delivery times are estimated based on the agreed schedule, but we are not liable for any delays caused by third-party logistics companies.

5.2 B2C Shipping

For B2C transactions, we strive to ship products promptly. Delivery times may vary based on your location and product availability. You will receive an email with tracking information once your order has shipped.

6. Returns, Refunds, and Warranty

6.1 B2B Returns and Warranty

B2B customers are subject to the warranty terms specified in the purchase agreement or contract. Returns or exchanges may be accepted depending on the contract terms.

6.2 B2C Returns and Warranty

For B2C customers, we offer a return and warranty policy for defective products within a specified period. Please refer to our [Warranty & Returns Policy] para obtener más detalles.

• Returns: Products may be returned within 30 days of receipt if unused and in original packaging.
• Refunds: Refunds are issued to the original payment method after product inspection.
• Warranty: Defective products are covered by a 12-month warranty from the date of purchase.

7. Intellectual Property

7.1 Ownership

All content on our website, including product names, images, logos, and other materials, are owned by Sunsir Electric Appliances Co., Ltd. or licensed to us. You may not use any of our intellectual property without prior written permission.

7.2 License to Use

We grant you a limited, non-exclusive license to access and use our website for its intended purposes, including purchasing products and using services, subject to these Terms.

8. User Accounts

8.1 Account Creation

To make purchases or access certain features, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process.

8.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

9. Limitation of Liability

9.1 B2B Liability

For B2B customers, our liability is limited to the amount paid for the product or service that caused the damage. We are not responsible for indirect, incidental, or consequential damages arising from any transaction.

9.2 B2C Liability

For B2C customers, we are not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our total liability for any claim shall not exceed the amount you paid for the affected product.

10. Disclaimer of Warranties

Our products and services are provided “as is” y “as available.” Except for express warranties given in writing, we disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

11. Third-Party Links

Our website may contain links to third-party websites or services. We do not control or endorse these external sites and are not responsible for their content, privacy policies, or practices. Use these links at your own discretion.

12. Privacy Policy

By using our Services, you agree to our [Privacy Policy], which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We may update these Terms periodically to reflect changes in our services or legal requirements. The updated Terms will be posted on this page with a new “Last updated” date. Your continued use of our Services after such updates constitutes acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by and interpreted according to the laws of [Insert Jurisdiction, e.g., China / Hong Kong / United States]. Any disputes arising under or related to these Terms will be resolved in the competent courts of that jurisdiction.

15. Contact Us

If you have any questions regarding these Terms, please contact us:

Sunsir Electric Appliances Co., Ltd.
Correo electrónico: support@sunsirhome.com
Phone: +86-0769-81223865
Address: No.7, Lane1, Jinfu Road, Jinfenghuang, Fenggang Town, Dongguan City, Guangdong Province, China.