Thank you for choosing Sunsir Electric Appliances Co., Ltd. (“we”, “our”, “us”).
This Shipping Policy outlines our shipping process, including delivery timelines, shipping methods, and responsibilities. Please read carefully before making your purchase.

1. Shipping Methods and Costs

1.1 Shipping Methods

We offer a variety of shipping methods depending on the product and delivery location. Available shipping methods include:

• Standard Shipping: 5–10 business days for delivery (available in most regions).
• Express Shipping: 5–7 business days for faster delivery (available for select products and locations).
• Freight Shipping: For bulk or B2B orders, delivery times may vary, depending on the size and weight of the shipment.

1.2 Shipping Costs

Shipping costs are calculated based on the delivery address, the size of the order, and the selected shipping method.
Costs will be displayed during checkout before finalizing your order.

2. Order Processing and Handling

2.1 Order Processing Time

• B2C Orders: All consumer orders are processed within 1–2 business days after payment confirmation.
• B2B Orders: Business orders may require additional processing time, depending on the nature and volume of the order. Typically, B2B orders are processed within 30-35 business days after payment.

2.2 Order Confirmation

Once your order is placed, you will receive an order confirmation email with an order number and expected delivery date.
You will also receive an email notification when your order has been shipped, including tracking details (if available).

3. Delivery Times

3.1 Estimated Delivery Times

The estimated delivery time depends on the shipping method and destination:

• Standard Shipping: Typically, 7–14 business days for domestic orders.
• Express Shipping: Typically, 5–10 business days.
• International Shipping: Delivery times for international orders can vary depending on the country. For international shipments, please allow 7–14 business days for delivery.

Note: Delivery times are estimates and may vary due to factors such as weather conditions, customs processing (for international orders), or delays by the carrier.

3.2 International Shipping

We offer international shipping to most countries.
Please note that international shipping may incur additional charges such as customs duties and taxes, which are the responsibility of the customer.
Shipping rates for international orders are calculated during checkout.

4. Shipping Restrictions

4.1 Shipping Locations

We currently ship worldwide.
If your location is not available at checkout, please contact us to inquire about potential shipping options.

4.2 Shipping to P.O. Boxes

We do not ship to P.O. Boxes for B2B orders.
For B2C orders, P.O. Box shipping is available in select regions. Please ensure you enter the correct shipping address during checkout.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email (if available).
You can track the status of your shipment through the carrier’s website using the tracking number provided.

If you have trouble tracking your order, please contact our support team at support@sunsirhome.com for assistance.

6. Shipping Damage and Missing Items

6.1 Damaged Shipments

If your order arrives damaged, please contact us within 7 days of receiving the shipment. Provide photos of the damage and a brief description, and we will assist you in filing a claim with the carrier or arranging a return/replacement.

6.2 Missing Items

If you believe an item is missing from your order, please contact us immediately. We will verify the issue and work with you to resolve it as quickly as possible.

7. Returns and Exchanges

Please refer to our [Return and Refund Policy] for information on returns, exchanges, and warranty claims.
In the event of a return, we will provide instructions for returning the product to us, and we will issue a refund or replacement according to our policy.

8. Shipping Restrictions for B2B Orders

For business customers, large orders (bulk shipments) may require specific shipping methods and additional processing time.
Shipping details, including timelines and costs, will be provided in the contract or purchase agreement.

9. Contact Us

If you have any questions regarding shipping or need assistance with an order, feel free to contact us:

Sunsir Electric Appliances Co., Ltd.
Email: support@sunsirhome.com
Phone: +86-0769-81223865
Address: No.7, Lane1, Jinfu Road, Jinfenghuang, Fenggang Town, Dongguan City, Guangdong Province, China.